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The main purpose of the interrelationship diagram is to depict the relationships between different issues
A) TrueB) FalseExplanation: The main purpose of the interrelationship diagram is to depict the relationships between different issues. Often times this is used in conjunction with the affinity diagram. It can be very powerful in that it reveals the impact one issue can have on other issues.
kurtz182
- Nov 23rd, 2009
A) TrueAn interrelationship diagram is an analysis tool that allows a team to identify the cause-and-effect relationships among critical issues. This analysis helps distinguish between issues that serve as drivers and those that serve as outcomes.
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Customer- Supplier-Process Approach to Quality is widely used especially in the context that ‘Customer is the King’, ‘Supplier is a Partner’ and ‘Process is a key Enabler’
A) TrueB) False
kurtz182
- Nov 23rd, 2009
A) True. "Customer is king" simply reminds us that the customer is the reason we are delivering the product and/or service in the first place."Supplier is a partner"...
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Arnold Feigenbaum is a pioneer in ___________
A) TQMExplanation: He was a pioneer in TQM and was the first to speak on Quality Management principles for the entire organization.
kurtz182
- Nov 23rd, 2009
A) Total Quality Management (TQM)He was a manager for General Electric's manufacturing operations and succeeded in getting all divisions of the company to cooperate in a coordinated quality contro...
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Quality means delivering products and services that
A) meet customer standardsB) meet and fulfill customer needsC) meet customer expectationsD) All of the above
kurtz182
- Nov 23rd, 2009
D) All of the above.As long as customer standards, needs, and expectations can be measured, then they can become quality indicators for TQM process improvements.
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CMM implementation
How do we implement CMM in a company which is new to it? and also when will we reap the benefits of CMM
kurtz182
- Nov 24th, 2009
The Capability Maturity Model (CMM) is used as a general model to aid in improving organizational business processes. This model has been superceded by CMMI (Capability Maturity Model Integratio...
amaralbert
- Sep 5th, 2009
Very basic idea is as follows:CMMI is a process improvement model which is now widely used by most of the organizations to improve the process performance and ROI.Latest release from SEI is CMMI Ver 1...
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Poke Yoke devices are always Expensive and needs huge investment
A) TrueB) FalseExplanation: Simple devices can also be used as Poka Yoke devices
kurtz182
- Nov 24th, 2009
B) FalsePoka Yoke devices need not be expensive. They can be simple and inexpensive solutions to prevent mistakes from occuring.
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5S techniques are useful only in Production lines
A) TrueB) FalseExplanation: 5S can be used in any place, at home, at work place and also in the society
kurtz182
- Nov 24th, 2009
B) FalseClean and organized homes and workplaces create happy and productive residents and employees. It isn't surprising to discover that the 5S techniques are often employed in househ...
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5S Philosophy focuses on effective work place organization
A) EffectiveExplanation: 5S Philosophy focuses on effective work place organization, simplifies work environment, reduces waste while improving quality and safety.
kurtz182
- Nov 24th, 2009
Workplace organization (known as Seiton in Japanese) is one aspect of the 5S methodology. It teaches that effective organizaton in the workplace makes work much more efficient. A good exam...
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Which the Following matches between the Japanese word "Seiri" for 5S and its meanings
A) Spic & SpanB) Sorting outC) Self disciplineD) Systematic arrangementE) Standardise
kurtz182
- Nov 24th, 2009
B) Sorting out'Seiri' is a Japanese Kaizen term that means deciding what is needed and what is not needed and removing what is not needed from a job site.
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What is 5S?
A) 5S is Japanese method of Work place Management.
kurtz182
- Nov 24th, 2009
The 5S method was devised by the Japanese to improve conditions in the workplace in order to improve safety, increase work efficiency, and acheive a sense of pride and ownership. They are:1...
asha
- Mar 1st, 2006
5S stands forSort ? (Seiri)Set In Order (Seiton)Shine: (Seiso)Standardize: (Seiketsu)Sustain: (Shitsuke)
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What is the US Quality Award like Japanese Deming Award?
A) Malcolm Baldridge AwardExplanation: Malcolm Baldridge Award is the US Quality Award in line with Japanese Deming Award.
kurtz182
- Nov 24th, 2009
A) The Malcolm Baldrige National Quality AwardThe award that is presented to companies in Japan when they demonstrate utmost quality is called the Deming Prize. Its counterpart in the United States is called The Malcolm Baldrige National Quality Award.
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Which Category carries maximum weightage in Malcolm Baldridge Award?
A) Customer focusExplanation: The Customer focus category carries the maximum weightage of 300 points out oF total of 1000 points
kurtz182
- Nov 24th, 2009
The Baldrige criteria consist of seven key indicators of success. Winners are selected on a 1,000-point scale for their achievements in all categories, so if one indicator is lacking, the chances of w...
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Common Causes and Special Causes
What is the difference between common causes and special causes?
kurtz182
- Nov 25th, 2009
Common and special causes were introduced by Walter A. Shewhart and Edwards Deming to describe variation in a process through statistical methodologies. These concepts are used to discern d...
Deepak Sleeba George
- Mar 17th, 2008
Common-cause variation is characterised by:Phenomena constantly active within the system; Variation predictable Irregular variation within an historical experience base Lack of significance in individ...
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What is meant by change request?
kurtz182
- Nov 25th, 2009
A change request serves to raise attention to a recommended modification to a program, process, or system. It indicates that a need exists but does not describe how this need will be fulfil...
Madhavan Karthikeyan
- Oct 12th, 2006
A change request mainly involves changes from client requirement, resource, QMS document.In a project, before the development could start the client requirements are freezed. When a cli...
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Defect Injection Rate
What is Defect injection Rate and how it differ from Defect review effectiveness?
kurtz182
- Nov 27th, 2009
"Defect injection rate" refers to the number of defects that were discovered and reported during a particular iteration of product development (ex: software program). It is the total n...
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Upper Management Responsibilities
What are the responsibilities of upper management?
kurtz182
- Nov 27th, 2009
In order for quality programs to be successfully implemented in a company, upper management must:1) Fully understand how quality programs can improve the bottom-line profitability of the com...
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What does the Japanese Word Dantotsu mean?
A) Best of the BestExplanation: The concept of Benchmarking is based on the Japanese Word of Dantotsu meaning Best of the Best
kurtz182
- Nov 28th, 2009
Dantotsu has no equivalent English translation, but means 'better than the best' in Japanese. In efforts to produce utmost quality, it can mean going beyond expectations.
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Benchmarking is the continuous process of measuring products, services and processes against the toughest competitors or those companies recognized as industry leaders
A) TrueB) False
kurtz182
- Nov 28th, 2009
A) absolutely true.Benchmarking is a valuable process that promotes continuous quality improvement.
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Benchmarking considers your own organisation as the one with industry Best Practices that lead to superior performance
A) TrueB) FalseExplanation: Benchmarking is the search for industry Best Practices that lead to superior performance
kurtz182
- Nov 28th, 2009
B) False.Benchmarking seeks best practices in other organizations in order to produce quality improvements in your own organization. If your organization was the one exhibiting superior performance through best practices, there would be no need for benchmarking.
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What is Benchmarking
A) Benchmarking is the method of Comparing your product to the best competitors.
kurtz182
- Nov 28th, 2009
Benchmarking is the process of comparing your process, product, or service with that which is considered to be the best. Benchmarking is often performed as part of a quality improvement pro...
Quality Management FAQs
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