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How will the deliverables be measured in terms of time to be spent ?
karansingh
- Jun 9th, 2010
As per my understanding we need Time and Motion study for a particular process, which would provide us with AHT (Average Handling Time) for a particular transaction.If we have sub-processes than we ne...
Yoganand Aiyadurai
- Feb 14th, 2008
Deliverables are measures in man hours (1man hours = 8 hours).The total time spend on the deliverables will be the sum of time spend for Analysis, development, testing and documentation.
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As a team lead how do you enforce priority on a group member when he feels that the other thing is more important than the first ?
xetra83
- Mar 23rd, 2008
The ability of a team lead to convince a team member that thing A is of more priority than the other thing B entirely depends on his/her quality of communication.One of the possible ways to do this wo...
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If conflict arrises between two people how will solve that. If one person is overlooking into others job how to deal with such type of people
jkthota
- Jan 2nd, 2009
We need to find out the root cause for conflict. Most of the reasons would be related to both parties emotiations like ego, jealous, insecurity, negative compitition etc. After finding out the root-ca...
Noel Lastra
- Mar 16th, 2008
I'll conduct an informal investigation, then have an informal talk to both parties, settle the issue, correct the mistakes and avoid re doing it. However, if it happens again, the issue should now be recorded, submitted to Manager. Manager will provide the next step.
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Prioritising
How do you priorise the work of your office and staff?
Vrajitoru
- Jun 4th, 2008
I believe that tasks for new added functionalities should be also marked with higher priority
Yoganand Aiyadurai
- Feb 14th, 2008
Highest priority should be given to the task, if it is the top level task, meaning that the other tasks in the completion list are dependent on.Tasks that are core functions of the software, with out ...
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Influence Others
Generally, how would you describe the way you influence others?
geekp
- Dec 16th, 2008
As long as you can identify the pros and cons, ensuring more pros of your ideas and can then quantify your reasons. Then other party will be more open to your ideas
nalinbit
- Dec 6th, 2008
To Influence others means you?need to convince others with your idea. This idea can be genuine or forced one (which you yourself not agree to, generally posed by management).?In?both the cases you ...
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Manage Team Members Leave
What you will do when you have 4 members team and two person need leave for the marriage purpose?
idaho
- Jan 15th, 2010
Being a team lead, what I do is I will make sure that for every work of any individual there is a backup. It does not mean that 2 person doing the same work. It is like 2 person ...
kalrasp257
- Aug 28th, 2009
Ofcourse the situation will be unique.1) Well this totally depends on the type of process. If you have a team of 4 members and 2 are asking for marriage leave, then first of all look the dates o...
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Team Acceptance
What you will do if the people in your team doesn't accept you because they are quiet old in the project?
bbhavis
- Mar 19th, 2010
Firstly, to be recognized you need to prove yourself that you are here for them. So,- Understand the Team and its dynamics- Understand Individual pain points - Bring value by focusing s...
SubhroB
- Sep 4th, 2009
I would respect their tenurity and the knowledge base they currently pocess and encourage them to perform to their fullest potential and motive, train and help those who do not pocess that skill. As a team lead I would be their for them as a mentor and guide them through
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By-Pass the Team Leader
One of the team member trying to by-pass the team leader for becoming team leader? How will you handle him?
Triguna
- Jul 23rd, 2010
I think if someone is having a talent to become team lead, then you should be more happy. You can train them or teach them what you can do so and allow him to become team lead. Talent is what matters to the company.
mail2pradeepc
- Jun 9th, 2010
The best way to tackle this issue is to counter attack.Try to bring more innovative solutions to all the problems of your boss.This would be in the +VE JEALOUSLY category please.?No hard feelings for...
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Team Conflicts
How do you resolve team conflicts in your team?
meremunnabhai
- Oct 19th, 2010
Team conflicts are of different types. Some based on the knowledge like two senior analyst giving opposite opinion to each other then this kind of conflicts can be resolve by Collaborative method...
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Service Quality
What is service quality? How do you improve your team member’s service quality?
ravikachh
- Mar 26th, 2011
Well!!! Service quality is not the individuals task. Service is related to the outcome of a group effort. To provide a good service a complete team need to work accordingly to get the desired target w...
meremunnabhai
- Oct 19th, 2010
This is related to the Customer Relation Management the way you handle client.LikeExcellent communication on timely manner.Working according to the SLADiplomatically handling (never say no)
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Leading a team in new functional area
How to lead a team in new functional area, in which your do not have full understanding ? How do you measure the objectives and team members outputs?
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Question on Testing
If there is a scenario where we have to change the time for testing where will we change it( like in the server or our machine)
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Rude Team Member
In your team one member is very rude how do you handle this guy?One to one meeting has done three times, till the guy is very rude, what is your next step.
Rajesh Ganjir
- May 3rd, 2011
If the? Rude Team Member is good for? project? than be practical? keep assign their task? don't give them to think just utilize there techniques to the project. If he? is denying? the task t...
ravikachh
- Mar 26th, 2011
Well in such case if you have taken many one to one meetings with that rude guy to make him convince to work property. Then next step is to talk with him as a friend and try to get the matter because ...
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What are the attributes that make a good team leader?
Yoganand Aiyadurai
- Feb 17th, 2008
1. Trust and confidence2. Make sound and timely decisions 3. Lead by example4. Keep the team informed wirh the changes5. Develop a sense of responsibility for the team members6. Use the full capabilities of your team members
jamylady
- May 21st, 2007
I would like to add some more. A good team should be a good motivator. I know many teams disintegrate due to lack of motivation. Even though a team member gets a lower pay compared to his colleag...
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Unplanned Leaves
As a team lead How will you handle a situation where an employee frequently takes unplanned leaves?
meremunnabhai
- Oct 19th, 2010
Every company has some leave policy. Usually the person can take 6 or 8 unplanned leave which may either be called as sick leave. The rest of the leaves have to be informed atleast two day before.In m...
idaho
- Jan 15th, 2010
The main 2 reasons will be a) That member is not interested in the work that he/she is doing.b) He/she is not happy with the immediate supervisor.Best way to solve this is by face to face talk. ...
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Unhappy Lead
If a lead is not happy with the supervisor/manager, is it advisable to talk to his/her suupervisor or is there any other option?
rvshmishra
- May 25th, 2010
If a unhappy lead wish to have word with the manager I feel like there is nothing wrong how ever he has to follow the the hirearchy of management.The agent has to sit with the immidiate sup. and discu...
managementguru
- Mar 7th, 2010
It is not that every unhappy Team Lead will go straight and talk to his immediate superior, but there is no other go as it the only way to sort out things. Tell him in a very dignified way the r...
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Team Lead involve himself in Testing
Should a team lead involve himself in testing when he is available? Will it downgrade his/her position before the fellow team members?
meremunnabhai
- Oct 19th, 2010
To be limited. like if your manager want this to be done in 10 min (before lunch time or before the end of the day) and you don't have any resources available then just to please your manager work. Bu...
mail2pradeepc
- Jun 9th, 2010
Very much, but only till the level "you understand what is happening in your team". If you go more than that, then probably you are not a lead but a helper :)You should be able to ...
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Leadership Skills Tactics
What tactics you apply to develop the leadership skills?
leadingothers
- Nov 13th, 2010
Actually both the below answers are good but they miss a key point which is to ensure that you are communicating the vision of your management and orginisation properly to your team at the same time y...
webgeethai
- Sep 7th, 2010
Deligate more responsibility to the team.Be an active listener to problems and suggestions.Develope professional and personal rapport in the team.Donot buck the pressure to the subbordinates.Gain their confidence on you
Team Lead Interview Questions
Ans