-
Arnold Feigenbaum is a pioneer in ___________
A) TQMExplanation: He was a pioneer in TQM and was the first to speak on Quality Management principles for the entire organization.
kurtz182
- Nov 23rd, 2009
A) Total Quality Management (TQM)He was a manager for General Electric's manufacturing operations and succeeded in getting all divisions of the company to cooperate in a coordinated quality contro...
-
Deming advocates a ‘System of ___________ as a necessity in the training of every manager
A) Profound KnowledgeExplanation: Deming advocates a ‘System of Profound Knowledge’ as a necessity in the training of every manager
kurtz182
- Dec 23rd, 2009
A) Profound KnowledgeThe System of Profound Knowledge explains how complex organizations work. In particular, every manager should know how his own organization works in order to impro...
-
Deming’s TQM philosophy on Inspection is as follows:
A) Inspection should be done by allB) Cease dependency on InspectionC) Inspection is a mustD) None of the aboveExplanation: On line inspection and quality control is necessary although should always be there to improve the overall process. Product and process quality should be built in at the design and development stages through proactive quality assurance. To ensure thorough quality throughout the...
-
What are the Ingredients of Deming’s system of Profound Knowledge
A) Knowledge of the system and the theory of optimisation.Some knowledge of statistical theorySome knowledge of theorySome knowledge of PsychologyExplanation: - Knowledge of the system and the theory of optimisation.- Some knowledge of statistical theory- Some knowledge of theory- Some knowledge of PsychologyThe above are the 4 ingredients of the System of Profound Knowledge which are essential for...
-
Moller sees Personal Quality as the basis of all other types of quality.
A) TrueB) False
kurtz182
- Nov 23rd, 2009
A) True.Claus Moller advocates that quality begins at the individual level and without good personal quality there can be no good team or organizational quality. This is more than just a persona...
-
The two standards of Personal Quality are
A) The ideal performance level (IP) and the actual performance level (AP).Explanation: Moller sees Personal Quality as the basis of all other types of quality. In his book Personal Quality, two standards of personal quality are identified:- the ideal performance level (IP) and - the actual performance level (AP).
kurtz182
- Nov 23rd, 2009
I am going to go out of a limb here and select A) The ideal performance level (IP) and the actual performance level (AP).
-
____ 's name is best known in relation to the concepts of Do It Right First Time & Zero Defects.
A) Philiph Crosby
-
The TWO fundamental classifications of Quality Costs are
A) Conformance Cost and Non-Conformance(or Control) costs
kurtz182
- Dec 15th, 2009
A) Conformance Cost and Non-Conformance(or Control) costsConformance costs are prevention costs and appraisal costs. Prevention costs occur with efforts to prevent defects. Appraisal costs...
-
Cost of Rework is an Internal failure cost
A) TrueB) False
chanchal gaud
- Sep 19th, 2006
True
-
What is the US Quality Award like Japanese Deming Award?
A) Malcolm Baldridge AwardExplanation: Malcolm Baldridge Award is the US Quality Award in line with Japanese Deming Award.
kurtz182
- Nov 24th, 2009
A) The Malcolm Baldrige National Quality AwardThe award that is presented to companies in Japan when they demonstrate utmost quality is called the Deming Prize. Its counterpart in the United States is called The Malcolm Baldrige National Quality Award.
-
Which Category carries maximum weightage in Malcolm Baldridge Award?
A) Customer focusExplanation: The Customer focus category carries the maximum weightage of 300 points out oF total of 1000 points
kurtz182
- Nov 24th, 2009
The Baldrige criteria consist of seven key indicators of success. Winners are selected on a 1,000-point scale for their achievements in all categories, so if one indicator is lacking, the chances of w...
-
What is Benchmarking
A) Benchmarking is the method of Comparing your product to the best competitors.
kurtz182
- Nov 28th, 2009
Benchmarking is the process of comparing your process, product, or service with that which is considered to be the best. Benchmarking is often performed as part of a quality improvement pro...
-
What does the Japanese Word Dantotsu mean?
A) Best of the BestExplanation: The concept of Benchmarking is based on the Japanese Word of Dantotsu meaning Best of the Best
kurtz182
- Nov 28th, 2009
Dantotsu has no equivalent English translation, but means 'better than the best' in Japanese. In efforts to produce utmost quality, it can mean going beyond expectations.
-
In TQM, what is meant by the term 'Bring to the Table'?
A) Refers to what each individual in a meeting can contribute to a meetingExplanation: For example, a design or brainstorming meetings.
kurtz182
- Nov 28th, 2009
'Bring to the table' means to contribute something in a meeting. The more value added to the outcome of a meeting, the more has been 'brought to the table'.
-
Benchmarking makes you competitive
A) TrueB) False
kurtz182
- Dec 15th, 2009
B) FalseBenchmarking is the process of comparing an organization's business processes and performance metrics with those of another. Benchmarking alone will not make any organ...
-
By doing Benchmarking we know the ____________ practices of the Industry
A) Best PracticesExplanation: Benchmarking is the search for industry Best Practices that lead to superior performance.
kurtz182
- Nov 23rd, 2009
I am going to go out on a limb here and select answer A) Best Practices. Ok, to add some value to this answer, I will include the following:Benchmarking is a process that compares the busine...
-
Who designed Poka Yoke ?
A) Shigo ShingoExplanation: Mr. Shigeo Shingo, an industrial engineer at Toyota designed Poka Yoke
kurtz182
- Nov 23rd, 2009
Though Shigeo Shingo documented and formalized the process, it was Toyota that actually designed it. Shigeo made the process widely known in the United States and he added the term 'poka yoke' to the Japanese language.
-
Poke Yoke devices prevent error from occuring
A) TrueB) FalseExplanation: he cause of many defects lie in worker errors. The defects are the results of neglecting those errors. Thus, if you eliminate worker errors, many defects will be eliminated.This is what Poka Yoke deviced does.
kurtz182
- Nov 23rd, 2009
A) True, 'poka yoke' devices prevent errors from occuring. The term literally means 'mistake-proofing' in Japanese. An example in consumer products would b...
-
Poke Yoke devices are always Expensive and needs huge investment
A) TrueB) FalseExplanation: Simple devices can also be used as Poka Yoke devices
kurtz182
- Nov 24th, 2009
B) FalsePoka Yoke devices need not be expensive. They can be simple and inexpensive solutions to prevent mistakes from occuring.
-
5S techniques are useful only in Production lines
A) TrueB) FalseExplanation: 5S can be used in any place, at home, at work place and also in the society
kurtz182
- Nov 24th, 2009
B) FalseClean and organized homes and workplaces create happy and productive residents and employees. It isn't surprising to discover that the 5S techniques are often employed in househ...
Quality Management FAQs
Ans