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Joseph Juran wrote the Book ________
A) The Cost of QualityExplanation: Joseph Juran wrote the famous book ‘ The Cost of Quality’. He explained that there is always a cost associated with any activity and we need to pay for Quality also.
kurtz182
- Nov 23rd, 2009
Joseph Juran wrote the following books:1951 Quality Control Handbook1964 Managerial Breakthrough,1967 Management of Quality Control1970 Quality Planning and Analysis1980 Upper Management and Quality1988 Juran on Planning for Quality
chandra.supriya
- Jul 23rd, 2008
His ''Quality Control Handbook,'' published in 1951, and ''Managerial Breakthrough,'' in 1964
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The two standards of Personal Quality are
A) The ideal performance level (IP) and the actual performance level (AP).Explanation: Moller sees Personal Quality as the basis of all other types of quality. In his book Personal Quality, two standards of personal quality are identified:- the ideal performance level (IP) and - the actual performance level (AP).
kurtz182
- Nov 23rd, 2009
I am going to go out of a limb here and select A) The ideal performance level (IP) and the actual performance level (AP).
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By doing Benchmarking we know the ____________ practices of the Industry
A) Best PracticesExplanation: Benchmarking is the search for industry Best Practices that lead to superior performance.
kurtz182
- Nov 23rd, 2009
I am going to go out on a limb here and select answer A) Best Practices. Ok, to add some value to this answer, I will include the following:Benchmarking is a process that compares the busine...
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Philip B. Crosby authored the book ___________
A) Quality is Free
kurtz182
- Nov 23rd, 2009
(1979) Quality is Free. (1981) The Art of Getting Your Own Sweet Way. (1984) Quality Without Tears. (1986) Running things. (1988) The Eternally Successful Organization.(1989) Let's ...
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What does the term QCD stand for
A) Quality, Cost, DeliveryB) Quality, Cause, DeliveryC) Quantity, Cost, DeliveryD) Quality, Cost, Demand
kurtz182
- Nov 23rd, 2009
A) Quality, Cost, and DeliveryIn Quality Management, these are considered the three primary attributes of a product or service. To address each briefly:1) Quality refers to the product'...
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Quality means conformance to specifications
A) TrueB) False
kurtz182
- Nov 23rd, 2009
A) True. Quality can mean many things. One useful definition of quality is 'conformance to specifications'. This definition is widely used in Quality Management.
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In TQM terms Metrics means ‘Ways to measure’.
A) TrueB) FalseExplanation: All TQM Initiatives are Measurable and are denoted by the term ‘ Metrics’
kurtz182
- Nov 23rd, 2009
In Total Quality Managment (TQM), metrics means 'measurements'. It does not mean 'ways to achieve these measurements'. Metrics generally fall into two categories: 1) Perfor...
Manikandan
- Nov 15th, 2006
No, Metrics means the data we collect for our future analysis and plans.
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Poke Yoke devices prevent error from occuring
A) TrueB) FalseExplanation: he cause of many defects lie in worker errors. The defects are the results of neglecting those errors. Thus, if you eliminate worker errors, many defects will be eliminated.This is what Poka Yoke deviced does.
kurtz182
- Nov 23rd, 2009
A) True, 'poka yoke' devices prevent errors from occuring. The term literally means 'mistake-proofing' in Japanese. An example in consumer products would b...
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Who designed Poka Yoke ?
A) Shigo ShingoExplanation: Mr. Shigeo Shingo, an industrial engineer at Toyota designed Poka Yoke
kurtz182
- Nov 23rd, 2009
Though Shigeo Shingo documented and formalized the process, it was Toyota that actually designed it. Shigeo made the process widely known in the United States and he added the term 'poka yoke' to the Japanese language.
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Six Sigma Principles
How effective can we implement six sigma principles in a very large software services organization?
kurtz182
- Nov 23rd, 2009
It is far easier to implement Six Sigma principles in a product manufacturing facility because the statistical nature of its process control lends itself more readily to the quality improvem...
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PDCA Cycle is also called as ____________
A) Deming WheelB) Continous Improvement CycleC) Deming cycleD) All of the above
lorym
- Jul 16th, 2008
The answer is d. All of the Above.PDCA Cycle is also called as Deming Cycle,Deming Wheel, Plan Do Study Act and Shewhart cycle.
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Arrow diagram is also called as _______ diagram
A) Activity Network diagram or Critical Path diagram or PERT DiagramExplanation: The Activity Network Diagram is also known as the PERT diagram or the critical path diagram. It evaluates the time it takes from the beginning of a process to the end of a process and determines where there is slack time, and what parts of the process can be improved in relation to time
amaralbert
- Sep 10th, 2009
Arrow diagram is one of the Project schedule network diagram formed by Arrow diagramming method.(ADM). It uses Arrows to represent activities and connects them at nodes to show their dependenciesThis ...
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What is the role of project plan in writing test plan?
amaralbert
- Sep 9th, 2009
In Simple terms:Project plan is the superset of Test planProject plan ( i mean Integrated project plan contains the planning details of all other related plans e.g. scope plan, time plan, cost plan, q...
vijjijjub
- Jan 31st, 2007
Test Plan is a part of Total Project Plan. As some of my friends mentioned above, Project plan will give the complete picture of total Project execution details including schedule, effort needed, reso...
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What is QM Methodology?
amaralbert
- Sep 9th, 2009
If i m not wrong, i understand QM -> Quality managementAnswering ur question: QM Methodology talks about the methods used to manage quality.Qualiy management methodes can be:1. Quality planning2. Quality Assurance3. Quality controlThese above methodes can be elborated more.----------------Amar
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I was asked in an interview recently, ok there is no proper process in ur current organization, but if u were given a chance to implement a process, then how would you go about implementing and streamlining the QC process in the organization. what would be the first steps to be taken towards this end?
amaralbert
- Sep 5th, 2009
Few BASIC steps I would like to suggest:1. Understand the Business /company vision, policies etc (if not avail, prepare it with the support of Sr. managers/upper managers properly)2. Get sponsorship a...
sbgeek
- Jul 17th, 2007
Any OC work has to start with Objectives setting....what you want to achieve?Where quality is concerned you need to identify parameters which you would like to measure, eg. no. of bugs identifed in a ...
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What is meant by configuration item?
amaralbert
- Sep 5th, 2009
Configuration Item(CI) can be anything which need changes or where change can be applied and it needs change management to be used effectivily.It can be anything related to project organizational doc. proj docs, s/w, HW etc.CI are those items which need to be managed by it's configuration.Amar
G.D.S.Prasad
- Mar 9th, 2009
Configuratuion Items are the work products of the project to be placed under the Configuration Management.Ex: All the Docs( SRS, Designs...etc),Operational/User Manuals, Software, Tools, Source Code... etc
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What is the diff. between QA PLAN & PPQA PLAN ? What are the different types of PPQA REVIEWS?
amaralbert
- Sep 5th, 2009
Let me try to answer your tricky question:QA Plan can be a subset of PPQA Plan .and sometimes can be used interchangeably.PPQA -( Process and product quality Assurance) Plan - Explains all the require...
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What is matrix? what are its different types used in testing?
Do u know these terms?QAM- quality assurance matrix?TMM- test management matrix?PCM- process compatibility matrix?
amaralbert
- Sep 5th, 2009
Simple and perfect definition: A matrix is a structured, problem-solving technique used to show the relationship between groupings. It is also known as a matrix check sheet or a matrix diagram. Don't be confused between MAtrix & MEtriCs ...:)
kalap
- Jul 8th, 2008
Matrix is nothing but measurements. There are three types of metrix.1.QAM-Quality Assurence Measurement that means how much quality required in the project.2.PCM--Process compatability mesuremen...
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SEPG and SQA
What is the difference between SQA and SEPG? How exactly they work in the organization
suneep
- Aug 20th, 2009
SQA shall perform facilitation and review on Causal Analysis and Resoluiton Activities as per Facilitation Plan. SQA shall track the finding of facilitation and audit to closure. During the facilitation and Audit any process improvement identified / trigged shall be reported to SEPG.
manjujestin
- Mar 17th, 2008
SEPG is Software Engineering Process Group which define process for an organization,but SQA will implement ,monitor and control this process in an organization
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18 Key process areas in CMMi software standards
Explain the 18 Key process areas in CMMi standards?1] Terminology2] Significance in terms of value to Quality delivery of services/products
rtquality
- May 12th, 2009
There are total 22 Key Process areas are present and 18 key process areas are ofMaturity level 2 & 3.Maturity Level 2:- ManagedProject Requirement ManagementProject PlanningQuality process &...
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