In TQM terms Metrics means ‘Ways to measure’.

A) True
B) False
Explanation: All TQM Initiatives are Measurable and are denoted by the term ‘ Metrics’
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Manikandan

  • Nov 15th, 2006
 

No, Metrics means the data we collect for our future analysis and plans.

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kurtz182

  • Nov 23rd, 2009
 

In Total Quality Managment (TQM), metrics means 'measurements'.  It does not mean 'ways to achieve these measurements'. 

Metrics generally fall into two categories:

1) Performance metrics assess the organization's overall performance in a wide range of areas (these metrics are most closely tied to outputs, customer requirements, and business needs for the process).

2) Diagnostic metrics are internally focused and usually associated with internal process steps and inputs received from suppliers.

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