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Why is people management attribute very important for a team lead?
neha.s.jain
- Mar 18th, 2010
If Team Lead knows the capabilities and deficiencies of his/her team member, then it is easy for him/her to assign the task based on the capabilities. And he can also work on the team members deficien...
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Team Acceptance
What you will do if the people in your team doesn't accept you because they are quiet old in the project?
bbhavis
- Mar 19th, 2010
Firstly, to be recognized you need to prove yourself that you are here for them. So,- Understand the Team and its dynamics- Understand Individual pain points - Bring value by focusing s...
SubhroB
- Sep 4th, 2009
I would respect their tenurity and the knowledge base they currently pocess and encourage them to perform to their fullest potential and motive, train and help those who do not pocess that skill. As a team lead I would be their for them as a mentor and guide them through
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Unhappy Lead
If a lead is not happy with the supervisor/manager, is it advisable to talk to his/her suupervisor or is there any other option?
rvshmishra
- May 25th, 2010
If a unhappy lead wish to have word with the manager I feel like there is nothing wrong how ever he has to follow the the hirearchy of management.The agent has to sit with the immidiate sup. and discu...
managementguru
- Mar 7th, 2010
It is not that every unhappy Team Lead will go straight and talk to his immediate superior, but there is no other go as it the only way to sort out things. Tell him in a very dignified way the r...
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Demonstrate Leadership
How have you demonstrated leadershoip in your current position?
mail2pradeepc
- Jun 9th, 2010
In my opinion, you don't need to give a demo at the time of intrview. The best way ofcourse is to bring the intrview panel slowly towards dicussing what problems you faced at the time you were managin...
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How will the deliverables be measured in terms of time to be spent ?
karansingh
- Jun 9th, 2010
As per my understanding we need Time and Motion study for a particular process, which would provide us with AHT (Average Handling Time) for a particular transaction.If we have sub-processes than we ne...
Yoganand Aiyadurai
- Feb 14th, 2008
Deliverables are measures in man hours (1man hours = 8 hours).The total time spend on the deliverables will be the sum of time spend for Analysis, development, testing and documentation.
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Client Interaction
Which was the most embarrassing moment you had with a Client. Any time you have faced a situation with the client where the client was not agreeing with you. How did you react?
vijay_mg2
- Jun 21st, 2010
One of the way is the buy time. Also ask the client what are the other questions related to the subject. Analyse the client requirement and think calmly and respond to him with either 1 or 2 options (...
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By-Pass the Team Leader
One of the team member trying to by-pass the team leader for becoming team leader? How will you handle him?
Triguna
- Jul 23rd, 2010
I think if someone is having a talent to become team lead, then you should be more happy. You can train them or teach them what you can do so and allow him to become team lead. Talent is what matters to the company.
mail2pradeepc
- Jun 9th, 2010
The best way to tackle this issue is to counter attack.Try to bring more innovative solutions to all the problems of your boss.This would be in the +VE JEALOUSLY category please.?No hard feelings for...
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Audits
What is purpose of audits and why the companies go for standards?
meremunnabhai
- Oct 19th, 2010
To measure the project success. Every company has a set of standards and its lead / manager role to tracer that those standards are being followed by the team.
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Team Management
At a time two high priority (S1) tickets in you bin, only one engineer is available in this situations , what is your solutions for in this situation? (Here no chance to call other engineer and you are not at all technical guy)
meremunnabhai
- Oct 19th, 2010
In this case importance to be given to the one which can be resolved in less time. So that you can answer to the superiors and give some confidence that the other will also resolve quickly even ...
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Test Estimation
How do you do Test Estimation for the Project
meremunnabhai
- Oct 19th, 2010
Well I would give this to the team and ask them to give estimates to the given test cases and then I will evaluate whether the estimates provided by them are correct or not. If a tester gives, more es...
jomarnavarro
- Aug 31st, 2010
Based on Previous efforts, you know the current capability of your team. Based on Similar projects.
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Leadership Challenges
What are the challenges you face while leading the team?
meremunnabhai
- Oct 19th, 2010
- Team attitude problem.- Different views- Cultural problems- They understanding problems and so on...All these challenges can be handled if we get friendly with them and try to undertand there problem.
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Team Lead involve himself in Testing
Should a team lead involve himself in testing when he is available? Will it downgrade his/her position before the fellow team members?
meremunnabhai
- Oct 19th, 2010
To be limited. like if your manager want this to be done in 10 min (before lunch time or before the end of the day) and you don't have any resources available then just to please your manager work. Bu...
mail2pradeepc
- Jun 9th, 2010
Very much, but only till the level "you understand what is happening in your team". If you go more than that, then probably you are not a lead but a helper :)You should be able to ...
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Unplanned Leaves
As a team lead How will you handle a situation where an employee frequently takes unplanned leaves?
meremunnabhai
- Oct 19th, 2010
Every company has some leave policy. Usually the person can take 6 or 8 unplanned leave which may either be called as sick leave. The rest of the leaves have to be informed atleast two day before.In m...
idaho
- Jan 15th, 2010
The main 2 reasons will be a) That member is not interested in the work that he/she is doing.b) He/she is not happy with the immediate supervisor.Best way to solve this is by face to face talk. ...
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Team Conflicts
How do you resolve team conflicts in your team?
meremunnabhai
- Oct 19th, 2010
Team conflicts are of different types. Some based on the knowledge like two senior analyst giving opposite opinion to each other then this kind of conflicts can be resolve by Collaborative method...
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Leadership Skills Tactics
What tactics you apply to develop the leadership skills?
leadingothers
- Nov 13th, 2010
Actually both the below answers are good but they miss a key point which is to ensure that you are communicating the vision of your management and orginisation properly to your team at the same time y...
webgeethai
- Sep 7th, 2010
Deligate more responsibility to the team.Be an active listener to problems and suggestions.Develope professional and personal rapport in the team.Donot buck the pressure to the subbordinates.Gain their confidence on you
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Root Cause Analysis
What is RCA (Root Cause Analysis ) when you are going to ask RCA from Your team member? Explain the process?
lsquill
- Dec 17th, 2010
RCA is problem solving methods aimed at identifying the root causes of problems predicated on the belief that problems are best solved by attempting to correct or eliminate root causes, as opposed to merely addressing the immediate symptoms.
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Service Quality
What is service quality? How do you improve your team member’s service quality?
ravikachh
- Mar 26th, 2011
Well!!! Service quality is not the individuals task. Service is related to the outcome of a group effort. To provide a good service a complete team need to work accordingly to get the desired target w...
meremunnabhai
- Oct 19th, 2010
This is related to the Customer Relation Management the way you handle client.LikeExcellent communication on timely manner.Working according to the SLADiplomatically handling (never say no)
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Critical Issue
Ticket is Severity 1 and it is very critical one, your team members they not able to resolve the issue and you are the least person to solve a problem? How do you resolve the issue?
ravikachh
- Mar 26th, 2011
In case of critical issue if no one in the team can resolve the issue.... then here the role of team leader starts. As a team lead he first need to understand what the issue is about. If he can able t...
Vicky Pandit
- Jan 10th, 2011
Severity 1 issues are typically issues which affects multiple users on a large scale wherein a critical application or database is down and invariably affects business directly and therefore needs imm...
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Role model
How you are going to be a or become a role model of you team?
ravikachh
- Mar 26th, 2011
Well.. Team leader is the first person of the team. He is the responsible person of his team's output. A team is always follow his team leader or in other ways we can say that a team leader is a team ...
vishalgth08
- Mar 6th, 2011
You can be a role model for your team by following the 4 basic principles i.e :-1) Responsible: Be a responsible person.If you say that you will get back to a team member on a particular topic then ma...
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Rude Team Member
In your team one member is very rude how do you handle this guy?One to one meeting has done three times, till the guy is very rude, what is your next step.
Rajesh Ganjir
- May 3rd, 2011
If the? Rude Team Member is good for? project? than be practical? keep assign their task? don't give them to think just utilize there techniques to the project. If he? is denying? the task t...
ravikachh
- Mar 26th, 2011
Well in such case if you have taken many one to one meetings with that rude guy to make him convince to work property. Then next step is to talk with him as a friend and try to get the matter because ...
Team Lead Interview Questions
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