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In Benchmarking, Gap analysis is a method that helps identify the performance or operational differences between your process and that of your benchmarking partners, and to understand why the differences are there
A) TrueB) False
kurtz182
- Dec 15th, 2009
A) TrueGap analysis studies a particular business operation in order to understand the differences between your own practices and those of another company who have proven more succ...
amaralbert
- Sep 5th, 2009
Benchmarking is one of the improvement technique where organization compare it's process/product/service's performance with other (benchmarking partner) party to know the Gap between the performances....
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Control Charts are one of the 7 TQM Quality Tools
A) TrueB) False
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What is the difference between peer review and one to one review?
G.D.S.Prasad
- Mar 9th, 2009
Both are same. It is an informal review. One on one with peers, no agenda or preparation time. The reviews may not be planned, or metrics may not be captured to measure review effectiveness. They are typically used to confirm understanding, test ideas, brainstorm, etc.
ajarworld
- Sep 11th, 2007
Peer review is a formal review process having Manager,Moderator,Reader,Recorder whereas One to one is informal type
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What is Normal Ratio for quality Personnel to craftsmen ?
I am looking for the optimum Ratio for quality Personnel to craftsmen within the fabrication, receiving of material/equipment and construction activities?
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Philip B. Crosby authored the book ___________
A) Quality is Free
kurtz182
- Nov 23rd, 2009
(1979) Quality is Free. (1981) The Art of Getting Your Own Sweet Way. (1984) Quality Without Tears. (1986) Running things. (1988) The Eternally Successful Organization.(1989) Let's ...
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Benchmarking is the continuous process of measuring products, services and processes against the toughest competitors or those companies recognized as industry leaders
A) TrueB) False
kurtz182
- Nov 28th, 2009
A) absolutely true.Benchmarking is a valuable process that promotes continuous quality improvement.
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What is meant by configuration item?
amaralbert
- Sep 5th, 2009
Configuration Item(CI) can be anything which need changes or where change can be applied and it needs change management to be used effectivily.It can be anything related to project organizational doc. proj docs, s/w, HW etc.CI are those items which need to be managed by it's configuration.Amar
G.D.S.Prasad
- Mar 9th, 2009
Configuratuion Items are the work products of the project to be placed under the Configuration Management.Ex: All the Docs( SRS, Designs...etc),Operational/User Manuals, Software, Tools, Source Code... etc
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Newell & Dale in 1991 said ‘Quality must be achieved in five basic areas: people, equipment, methods, materials and the environment to ensure customer’s need are met’
A) TrueB) False
winner24
- Dec 19th, 2005
True.For more info, plz visit the following link:http://www.hkbu.edu.hk/~samho/tqm/tqmex/intro.htm
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In TQM terms Metrics means ‘Ways to measure’.
A) TrueB) FalseExplanation: All TQM Initiatives are Measurable and are denoted by the term ‘ Metrics’
kurtz182
- Nov 23rd, 2009
In Total Quality Managment (TQM), metrics means 'measurements'. It does not mean 'ways to achieve these measurements'. Metrics generally fall into two categories: 1) Perfor...
Manikandan
- Nov 15th, 2006
No, Metrics means the data we collect for our future analysis and plans.
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Dr Edward Deming formulated the PDCA Principle.
A) TrueB) FalseExplanation: PDCA cycle, also called a sDeming Wheel was formulated by Dr Edward Deming
kurtz182
- Nov 23rd, 2009
B) FalsePlan-Do-Check-Act (PDCA) was made popular by Dr. W. Edwards Deming, but the concept of PDCA is based on the scientific method of 'hypothesis' 'experiment' and 'evaluation&#...
nitesh484
- Feb 15th, 2006
The approach to continuous improvement is best illustrated using the PDCA cycle, which was developed in the 1930s by Dr. Shewhart of the Bell System. The cycle comprises the four steps of Plan, Do, Check, and Act It is also called the Deming Wheel, and is one of the key concepts of quality.
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Which the Following matches between the Japanese word "Seiri" for 5S and its meanings
A) Spic & SpanB) Sorting outC) Self disciplineD) Systematic arrangementE) Standardise
kurtz182
- Nov 24th, 2009
B) Sorting out'Seiri' is a Japanese Kaizen term that means deciding what is needed and what is not needed and removing what is not needed from a job site.
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QFD is also called ‘ Customer Driven Engineering’
A) TrueB) False
kurtz182
- Dec 15th, 2009
A) TrueQuality Function Deployment (QFD) is a process where multi-skilled teams collaborate to arrive at a common understanding of the customer needs and determine the appropriate technical requi...
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The Pareto diagram is named after _______________
A) Vilfredo Pareto
kurtz182
- Dec 15th, 2009
A) True The purpose of the Pareto chart is to highlight the most important among a (typically large) set of factors. It helps identify THE VITAL FEW among THE TRIVIAL MANY. In qualit...
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QC tools are also called as _______ tools
A) Problem SolvingB) Problem IdentificationC) Problem CreationD) None of the above
kurtz182
- Nov 23rd, 2009
B) Problem identificationQuality Control tools and techniques are used to identify and report problems.Quality Assurance tools and techniques are used to prevent and solve problems.
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What is KPA in QA?can u explain in detail
pragathi
- Sep 27th, 2006
KPA - Key Process Area We have 5 maturity levels in CMMI and 22 Process areas are there upto level 5
krichow
- Apr 15th, 2006
KPA-----Key Process Area'sThis KPA' s are in CMM level's.Each level have different KPA's.Total 18 KPA's.u want that kpa's in detail mail mekrichow@rediffmial.com
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What is meant by change request?
kurtz182
- Nov 25th, 2009
A change request serves to raise attention to a recommended modification to a program, process, or system. It indicates that a need exists but does not describe how this need will be fulfil...
Madhavan Karthikeyan
- Oct 12th, 2006
A change request mainly involves changes from client requirement, resource, QMS document.In a project, before the development could start the client requirements are freezed. When a cli...
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QA & QMS
What is the difference between QMS and QA?
Deepak Sleeba George
- Mar 22nd, 2008
Quality Assurance : All those planned or systematic actions necessary to provide adequate confidence that a product or service is of the type and quality needed and expected by the customer.Quality Ma...
pritam_sqag
- Jan 30th, 2008
QMS: QMS is Quality Management SystemQA: Quality AssuranceQMS is the system which is formed by the QAs and defines all the Processes for the Organization.Primary Roles and Responsibilities of a QA:--Define the Processes.-To check that all the Facilities are following the process
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What is matrix? what are its different types used in testing?
Do u know these terms?QAM- quality assurance matrix?TMM- test management matrix?PCM- process compatibility matrix?
amaralbert
- Sep 5th, 2009
Simple and perfect definition: A matrix is a structured, problem-solving technique used to show the relationship between groupings. It is also known as a matrix check sheet or a matrix diagram. Don't be confused between MAtrix & MEtriCs ...:)
kalap
- Jul 8th, 2008
Matrix is nothing but measurements. There are three types of metrix.1.QAM-Quality Assurence Measurement that means how much quality required in the project.2.PCM--Process compatability mesuremen...
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CMM implementation
How do we implement CMM in a company which is new to it? and also when will we reap the benefits of CMM
kurtz182
- Nov 24th, 2009
The Capability Maturity Model (CMM) is used as a general model to aid in improving organizational business processes. This model has been superceded by CMMI (Capability Maturity Model Integratio...
amaralbert
- Sep 5th, 2009
Very basic idea is as follows:CMMI is a process improvement model which is now widely used by most of the organizations to improve the process performance and ROI.Latest release from SEI is CMMI Ver 1...
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