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Benchmarking improves Customer satisfaction
A) TrueB) False
kurtz182
- Dec 15th, 2009
B) FalseBenchmarking can lead to improved customer satisfaction, but the act of benchmarking does not improve customer satisfaction. Benchmarking is the process of comparing your own business pr...
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In Benchmarking, Gap analysis is a method that helps identify the performance or operational differences between your process and that of your benchmarking partners, and to understand why the differences are there
A) TrueB) False
kurtz182
- Dec 15th, 2009
A) TrueGap analysis studies a particular business operation in order to understand the differences between your own practices and those of another company who have proven more succ...
amaralbert
- Sep 5th, 2009
Benchmarking is one of the improvement technique where organization compare it's process/product/service's performance with other (benchmarking partner) party to know the Gap between the performances....
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Benchmarking makes you competitive
A) TrueB) False
kurtz182
- Dec 15th, 2009
B) FalseBenchmarking is the process of comparing an organization's business processes and performance metrics with those of another. Benchmarking alone will not make any organ...
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_______________ developed Control Charts
A) DemingB) ShewhartC) ParetoD) Joseph Juran
kurtz182
- Dec 15th, 2009
B) Walter Shewhart developed control charts. Deming and Juran advocated its use while Pareto is the originator of the Pareto chart."Data has no meaning apart from its context."&nb...
Steve
- Feb 1st, 2006
B) Shewhart
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QFD is also called ‘ Customer Driven Engineering’
A) TrueB) False
kurtz182
- Dec 15th, 2009
A) TrueQuality Function Deployment (QFD) is a process where multi-skilled teams collaborate to arrive at a common understanding of the customer needs and determine the appropriate technical requi...
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The Pareto diagram is named after _______________
A) Vilfredo Pareto
kurtz182
- Dec 15th, 2009
A) True The purpose of the Pareto chart is to highlight the most important among a (typically large) set of factors. It helps identify THE VITAL FEW among THE TRIVIAL MANY. In qualit...
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Newell & Dale in 1991 said ‘Quality must be achieved in five basic areas: people, equipment, methods, materials and the environment to ensure customer’s need are met’
A) TrueB) False
winner24
- Dec 19th, 2005
True.For more info, plz visit the following link:http://www.hkbu.edu.hk/~samho/tqm/tqmex/intro.htm
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The RPN is used to prioritize items that require additional quality planning or action
A) TrueB) False
kurtz182
- Dec 15th, 2009
A) TrueRisk Priority Numbers (RPN) help determine areas of greatest concern. The failure modes that have the highest RPN should be given the highest priority for corrective action.
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The TWO fundamental classifications of Quality Costs are
A) Conformance Cost and Non-Conformance(or Control) costs
kurtz182
- Dec 15th, 2009
A) Conformance Cost and Non-Conformance(or Control) costsConformance costs are prevention costs and appraisal costs. Prevention costs occur with efforts to prevent defects. Appraisal costs...
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____ 's name is best known in relation to the concepts of Do It Right First Time & Zero Defects.
A) Philiph Crosby
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Reduce Severity
In FMEA, Is it possible to reduce severity? If yes, then how?
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FMEA Report
Create an FMEA report to make a pencil?
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In TQM, what is meant by the term 'Bring to the Table'?
A) Refers to what each individual in a meeting can contribute to a meetingExplanation: For example, a design or brainstorming meetings.
kurtz182
- Nov 28th, 2009
'Bring to the table' means to contribute something in a meeting. The more value added to the outcome of a meeting, the more has been 'brought to the table'.
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What is Benchmarking
A) Benchmarking is the method of Comparing your product to the best competitors.
kurtz182
- Nov 28th, 2009
Benchmarking is the process of comparing your process, product, or service with that which is considered to be the best. Benchmarking is often performed as part of a quality improvement pro...
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Benchmarking considers your own organisation as the one with industry Best Practices that lead to superior performance
A) TrueB) FalseExplanation: Benchmarking is the search for industry Best Practices that lead to superior performance
kurtz182
- Nov 28th, 2009
B) False.Benchmarking seeks best practices in other organizations in order to produce quality improvements in your own organization. If your organization was the one exhibiting superior performance through best practices, there would be no need for benchmarking.
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Benchmarking is the continuous process of measuring products, services and processes against the toughest competitors or those companies recognized as industry leaders
A) TrueB) False
kurtz182
- Nov 28th, 2009
A) absolutely true.Benchmarking is a valuable process that promotes continuous quality improvement.
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What does the Japanese Word Dantotsu mean?
A) Best of the BestExplanation: The concept of Benchmarking is based on the Japanese Word of Dantotsu meaning Best of the Best
kurtz182
- Nov 28th, 2009
Dantotsu has no equivalent English translation, but means 'better than the best' in Japanese. In efforts to produce utmost quality, it can mean going beyond expectations.
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Upper Management Responsibilities
What are the responsibilities of upper management?
kurtz182
- Nov 27th, 2009
In order for quality programs to be successfully implemented in a company, upper management must:1) Fully understand how quality programs can improve the bottom-line profitability of the com...
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Defect Injection Rate
What is Defect injection Rate and how it differ from Defect review effectiveness?
kurtz182
- Nov 27th, 2009
"Defect injection rate" refers to the number of defects that were discovered and reported during a particular iteration of product development (ex: software program). It is the total n...
Quality Management FAQs
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