Administration � Communications > All Event Handlers. In the Event Handler list, add a new record. Details of fields in the event handler: enter name, specify the configuration to associate this event handler with, specify the event response to associate the event handler with, Optionally specify the profile to associate the event handler with, enter name of device event this event handler will match,...

A “Screen Pop” is the display of a view and, optionally, specific records, in response to a communications event. Such events are typically received from CTI middleware (Example: an incoming call is ringing, or the agent has answered the call). Screen pop behavior is determined by call-handling logic that applies to a particular call based on data attached to the call. Behavior for individual agents...

uagent.cfg � you enable communication by setting the following parameter value in the communication section of this cfg file to; CommEnable = TRUE

The ChannelCleanupTimer configuration parameter to make sure that abandoned connections for communication session are dropped promptly (specifies timeout value in seconds, maybe around 60). How it works � if a communication message is not successfully pushed from the Communications Session Manager to the AOM, then the value of ChannelCleanupTimer is compared to the number of seconds since the last...

Provides a heartbeat message that can maintain connections for your communication sessions, and is used with Communication Session Manager (when using Siebel CTI or Siebel Email Response with Siebel Universal Queuing). This helps where Push communication sessions between the Application Object Manager (AOM) and a user�s web browser are dropped, which can happen when a message is not pushed to an agent...

The customize driver behavior for particular purposes by allowing driver parameters to be overridden.

(A) Database records that reference files, such as library files, usually a library file that the Communications Server uses to interface to a communications system (like voice, email) and includes parameters (DLL). (B) Parent of profile. (C) Communications Drivers and Profiles

ScriptName or ScriptId

Parameter name: SmartScript.ScriptName and Parameter Value: Your_Script_Name

SmartScript. CampaignId / SmartScript.CampContactId / SmartScript.ContactId / SmartScript.LanguageCode / SmartScript.ScriptId / SmartScript.ScriptName

This sets activity logging for outbound communication requests using this template, one activity is created for each recipient after the message is sent. Each activity will be owned by the user who started the Siebel Server running Communications Outbound Manager, typically SADMIN

Any template that is specified to be sent using an outbound communication request initiated through Siebel Workflow

Under the Template Properties, check the �Public� option. If this is left unchecked, the template is only available for the current user and to administrators

Plain-text file or Literature item

Allows you to construct templates in modular fashion, based on literature items or files. It allows you to use advanced field substitution (iteration child business component), to specify content both for the message body and for attachments, and to specify alternative versions of the message body (for email only) in plain-text of HTML. You can combine template text and template items in the same advanced...

Delivery profile can be associated for an advanced template, a recipient group is specified for an advanced template (a business object is specified for a simple template), you can specify a create activities for requests that use the template, you can specify to include a bookmark URL for the recipient source record, you can create template items for advanced templates

Parent / Child relationships only (2 levels)

To send outbound communications: using the Send Email, Send Fax, or Send Page commands, or replying to an inbound message in Siebel Email Response, or Creating and submitting and outbound communication request (whether it�s done manually or by using a module like Siebel Workflow that can invoke business service methods)