What is SLA?

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Rk

  • Jul 9th, 2007
 

SLA ==> Service Level Agreement
In any Corporate IT Environment each Department/Application  Owner is responsible for a specific Service.  Down stream applications/services may be dependent compeletly on the sucessful completion of the higher level Service.

So the  higher level service/application owner might say that all his processes would be complete by 9:00 PM or account look-up function will compelte with in 2 millisecs or we will do the customer address validation etc., .  If it dosent complete it will be escalated to higher management.  It could be anything that is promised it would happen.

Above are few popular examples of Serivce Level Agreements.

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