prsh_patel

 Profile Answers by prsh_patel 

• Mar 27th, 2007

 

Check the organisational hierarchy at the clientside, it happens many times, without permission from the department head, end user doesnt entertain any analyst.

What i'll advise you is, try to talk with them informally sitting to gether in lunch time or at after noon tea time, be more friendly with them and show you are curious enough and know how end user carries their day to day activities.

This is all your personal traits how you get along with them and make them speak. Initially u'll find them difficult to deal with, praise them for what they are doing, make them feel that they are doing very important activity. This is will definatly help you in sharing good relationship with clients.

gaganrana

 Profile Answers by gaganrana 

• Aug 12th, 2009

 

If this happens then explain the purpose of your talk (e.g. capture requirements) and why its important to talk to users directly (e.g. the quality of requirements will be better if they comes directly from the users mouth). Explain them that it will be a high risk to the project if analyst can't talk to the users directly. Client can give access to indirect (surrogate) users but explain that the quality of requirements will be not good. Hopefully your client will agree by now otherwise flag it as a higher risk in Business Requirement Document and highlight during your meeting with your PM and Project Sponsors. Now, its your PM or project sponsors duty to provide you access to those direct users. If they can't than you are safe anyways.