Suppose you have a Siebel VB or Siebel script associated with an answer call button in the communications toolbar. When the phone rings and the agent clicks the Answer Call button, what happens?

Siebel CTI calls the Siebel VB or Siebel eScript handler first, and then answer the phone afterwards, then a Service Request window can be invoked showing the current service request for this caller
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tejaravi

  • Jun 10th, 2009
 

when the agent click on the button one pop up error message will get .we cant click on the answer call  button.it is depending up on the script
ex; they given the condition if the answer cal button not access automatically when got the cal from PARTNER at that time agent needs to pick the call

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