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Quality means delivering products and services that
A) meet customer standardsB) meet and fulfill customer needsC) meet customer expectationsD) All of the above
kurtz182
- Nov 23rd, 2009
D) All of the above.As long as customer standards, needs, and expectations can be measured, then they can become quality indicators for TQM process improvements.
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Process means ‘What is actually done to create a product or deliver a service’.
A) TrueB) FalseExplanation: TQM focusses both on Product and Service.
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What does PDCA mean?
A) Plan-Do-Check-ActB) Prepare-Do-Cost-ActC) Plan-Do-Control-ActionD) Prepare-Do-Control-Action
kurtz182
- Dec 23rd, 2009
A) Plan-Do-Check-ActLater, Dr. Deming changed this to Plan-Do-Study-Act (PDSA).
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Prevention Cost is a ______ cost
A) Conformance CostB) Internal Failure CostC) External Failure CostD) none of the above
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Contents of Audit Report
What are the contents of Audit Report?
jahangir lone
- Dec 4th, 2013
The audit report should describe the scope and nature of the audit work and the opinion of the auditor.
kurtz182
- Nov 23rd, 2009
An internal quality audit report should contain the following:1) Scope and criteria of audit2) Listed objectives of audit3) Auditor's name and area being audited4) Date and location of audit5) Audit findings6) Closing statement which includes action items for reviewed area
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Hi, Good Day. In an very recent interviews, I was asked this question?1)How do you measure quality?2)Do you follow any process and what is that?3) By knowing a functionality How will you decide as to how many test cases you have to write for that functionality.Kindly explain.ThanksBalakrishnan
kurtz182
- Dec 23rd, 2009
1) The quality of a software product is measured in a number of ways and the method really depends on the aspect of quality you wish to measure. Nevertheless, if you want to measu...
suneetaneja
- Jan 31st, 2009
Quality can be measured by various metrics in the projects. you have Code Coverage metrics to measure how much of code is getting tested with your test cases. Test reports indicating the number of bu...
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PDCA Cycle is also called as ____________
A) Deming WheelB) Continous Improvement CycleC) Deming cycleD) All of the above
lorym
- Jul 16th, 2008
The answer is d. All of the Above.PDCA Cycle is also called as Deming Cycle,Deming Wheel, Plan Do Study Act and Shewhart cycle.
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What does the term QCD stand for
A) Quality, Cost, DeliveryB) Quality, Cause, DeliveryC) Quantity, Cost, DeliveryD) Quality, Cost, Demand
kurtz182
- Nov 23rd, 2009
A) Quality, Cost, and DeliveryIn Quality Management, these are considered the three primary attributes of a product or service. To address each briefly:1) Quality refers to the product'...
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TQM stands for _______________
A) Team Quality ManagementB) Total Quality ManagementC) Total Quick ManagementD) Total Quality Managers
Quality Management FAQs
Ans