Skill/Topic: BeginnerA) eOrderB) eSupportC) SalesD) SupportExplanation: Options c and d are Agent facing applications.

Skill/Topic: BeginnerA) ClarifyCRM Sales ApplicationB) ClarifyCRM Support ApplicationC) ClarifyCRM Callcenter ApplicationD) eOrderExplanation: Answer – (a,b,c) because eOrder is the client facing application.

Skill/Topic: BeginnerA) Provides methods to create and access client side Cdos.B) Used by Binding Framework to associate page element with beans.C) Converts modified Cdos back into XML on page submit.D) Consists of several java script function and objects.

Skill/Topic: BeginnerA) Includes KeyBoardManager Component that allows hotkey to be defined for navigation purpose.B) Provides WindowManagement functionality.C) Provides handlers to pass data in between windows.D) You can customize WindowManager’s java script function according to your need.

Skill/Topic: BeginnerA) CDOBO – a single row in the CBOB) CDOCOL – Multiple rows In business objectsC) CDOCdo – a record from the table or view from the external systemD) CDOVariable – a collection of miscellaneous data for collections of data

Skill/Topic: IntermediateA) communicate between jsp and save beanB) communicate between jsp and load beanC) communicate between child load bean and jspD) communicate between jsp and external system.

Skill/Topic: IntermediateA) CDOB) CDOCOLC) CDO ManagerD) Category ObjectExplanation: Answer – (a,b,c) – Because they are used in the jsp while the category object is the server side component

Skill/Topic: IntermediateA) Global Data ManagerB) CDOCOLC) CDO ManagerD) Category ObjectExplanation: CDOCOL is used in the client side.

Skill/Topic: IntermediateA) Config.javaExplanation: It contains a HashMap that specifies which classes have been modified ,and which classes as substitution for them.

Skill/Topic: IntermediateA) TrueB) FalseExplanation: User defined CBO’s is not allowed. We use Generic BO’s instead.

Skill/Topic: IntermediateA) SessionContextB) ApplicationContextC) FormContextD) None of the aboveExplanation: FormContext was the original class used but now BOContext has been created to make it more con

Skill/Topic: IntermediateA) create and update billing accounts and associate billing account to business organizationsB) create and update billing arrangements and associate them with the contacts and addressesC) create cases that can be linked to the billing accounts, billing arrangements and payment channels.D) Not to create activities and activities logs.

Skill/Topic: IntermediateA) pseudo-keyB) primary keyC) foreign keyD) none of the aboveExplanation: Option b is false because there is no concept of the primary key in clarify. Also the foreign key

Skill/Topic: IntermediateA) Applet that runs on the browser to support communicationB) Receives and displays messages on the clientC) Provide the capability to interact with a CTI server, and process incoming call data.D) It is the screen popup to route objects to agents.

Skill/Topic: IntermediateA) ClfyIntegration.jarB) ClfyShutdown.jarC) ClfyStartup.jarD) ClfySession.jar

Skill/Topic: IntermediateA) TrueB) FalseExplanation: This can be done my Copycodo

Skill/Topic: IntermediateA) ErrorPageB) MessageBeanC) TitleD) postQueryValidateHook()Explanation: ErrorPage is a static page that is used to display formatted error message to user. MessageBean is responsible of transfer of data from server to client side JavaScript objects.

Skill/Topic: IntermediateA) ClfyFormB) WorkerBeanImplC) MessageBeanImplD) MessageBean class

Skill/Topic: IntermediateA) Search and lookup windows use extended filters to query the databaseB) Consists of a set of search specifications stored in the databaseC) The CBOs include a set of BOs to set up search criteria to allow each user to save their own search criteria and apply to perform a search.D) Code should be written to manipulate the ClarifyCRM’s defined Extended Filter BO’s.

Skill/Topic: IntermediateA) Organizes application help mapping files in hierarchy.B) Has fixed file name clfyhelp.xmlC) Located in different directory as application map help mapping file.D) At runtime, the last file listed that contains the requested help tag is used to display help