segotoke

 Profile Answers by segotoke 

• Dec 4th, 2008

 

First listen to customer give time to explain the problem and from there you have to give a customer a smiling voice and provide the solution

Nitin Laxman Bobade

• Nov 22nd, 2011

 

This is a common problem faced by a everyone working in support team.

1. don't try to argue with him.

2. try to understand the issues or problems he is facing.

3 .don't promise him heaven and earth.

Finally keep a cool head don't concentrate on what he is saying and just concentrate on the solution.

As a support staff your duty is to focus on the best possible solution.

Don't get carried away.

Sanjaya

• May 29th, 2012

 

Give the priority to the customer, listen carefully and analyzing the problem give the exact time frame to resolve the issue with a smile face.

Note: Most Important this I would suggest all my dear friends"If you know the answer and you know how much time it will take to resolve it, please to be on safer side tell the customer 10 mins more as per the expected time so that no need loose your faith on customer.