radelapena

 Profile Answers by radelapena 

• Aug 24th, 2008

 

The difference between desktop support and helpdesk are the following:

1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoot it remotely

ThinkBear

• Mar 26th, 2015

 

There isnt necessarily a difference. Helpdesk will take calls from users about all kinds of issues (Desktop, Network, Server, Business Applications, Telecoms) including service requests (New users accounts, new equipment, etc... ). Deskside Support sometimes called "Desktop support" is about supporting the users environment (anything they use directly) Desktops, Laptops, Printers, Handheld devices but this can still be done remotely - its just second line support for issues that Helpdesk cant resolve. However some organizations have a Desktop Support team who deal purely with the configuration and support of PC systems (not servers) and a separate 2nd line support team who are "Deskside Support" not necessarily who deal purely with PCs.

Yogesh

• Jun 22nd, 2015

 

The difference between desktop and helpdesk support are the following;- Desktop support is the one doing the troubleshooting on hand 2;- helpdesk support is one the receiving the call and troubelshooting it and this call resole to remotely.