What is the difference between Quality in fact and quality in perception?

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arshia

  • Mar 27th, 2006
 

quality in fact is quality percieved by the customer's point of view. it focuses on  doing the right things, the right way and on time.

quality in perception is the suppliers point of view.it focuses on delivering the right product, satisfying cutomer needs and treating every customer with integrity courtesy and respect.

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