Raju

• Sep 12th, 2005

 

severity one error means its a critical error and need to solve as priority basis.

As per my support if number of user ecected  is more than 24 then error will be Sev1 and need to sove withing 7 hours

siva kumar

• Nov 24th, 2005

 

The Severity error in production support means the Job abended and sucessor jobs are holding the because of this job.(This is related to batch not for onlines)