ScriptName or ScriptId

(A) Database records that reference files, such as library files, usually a library file that the Communications Server uses to interface to a communications system (like voice, email) and includes parameters (DLL). (B) Parent of profile. (C) Communications Drivers and Profiles

The customize driver behavior for particular purposes by allowing driver parameters to be overridden.

Provides a heartbeat message that can maintain connections for your communication sessions, and is used with Communication Session Manager (when using Siebel CTI or Siebel Email Response with Siebel Universal Queuing). This helps where Push communication sessions between the Application Object Manager (AOM) and a user�s web browser are dropped, which can happen when a message is not pushed to an agent...

The ChannelCleanupTimer configuration parameter to make sure that abandoned connections for communication session are dropped promptly (specifies timeout value in seconds, maybe around 60). How it works � if a communication message is not successfully pushed from the Communications Session Manager to the AOM, then the value of ChannelCleanupTimer is compared to the number of seconds since the last...

uagent.cfg � you enable communication by setting the following parameter value in the communication section of this cfg file to; CommEnable = TRUE

A “Screen Pop” is the display of a view and, optionally, specific records, in response to a communications event. Such events are typically received from CTI middleware (Example: an incoming call is ringing, or the agent has answered the call). Screen pop behavior is determined by call-handling logic that applies to a particular call based on data attached to the call. Behavior for individual agents...

Administration � Communications > All Event Handlers. In the Event Handler list, add a new record. Details of fields in the event handler: enter name, specify the configuration to associate this event handler with, specify the event response to associate the event handler with, Optionally specify the profile to associate the event handler with, enter name of device event this event handler will match,...

I want modify the order of records of a BC only when I open that List Applet.

What is workflow real life scenario?

What is workflow process scenario?